Services

Customer Experience Implementation Experts




We provide specialist customer experience experts specifically for the effective implementation of CX initiatives. Whether it's a two-week or a two-year project, we have the right people using the best practices to ensure the highest quality implementation that will achieve your CX goals. Beyond simply executing the initiative, our objective is to empower your employees to deliver your CX vision continually.  We will work with you to ensure your investment in customer experience excellence leads to your desired ROI. Click to learn more about our Australian, UAE and Saudi Arabia CX services.


Elevate CX

  • Research & development
  • Project management
  • Change management
  • Learning & development
  • CX subject matter expertise

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Standardize CX

  • Process reengineering
  • Automation
  • Technology procurement
  • Learning & development
  • Journey analysis

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Monitor CX

  • ROI evaluation
  • Voice of Customer design
  • CX KPIs and targets
  • Employee and customer surveys
  • NPS measurement

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Remedy CX

  • CX corporate governance
  • Remedy process design
  • CX audit
  • CX consultation
  • CX advisory & mentoring


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What Makes a Successful Implementation of a CX Program?


Dedicated Resources
Effectiveness of CX Programs 91%
Sponsorship
Effective CEO Sponsorship 72%
Mindset
Employee Mindset Shift 73%
Execution
Expert Execution of Initiatives 78%

How can we help you?


Service Ideas


  • CX Activation

    Need help with changing employee mindset and behaviour? We have specialist resources who know the best way to achieve the business outcomes you are seeking!

  • CX Project Management

    Managing the implementation of multiple initiatives with a large number of diverse resources can be challenging. Our methodology has proven to work. Let us show you how.

  • CX Audit

    An audit of your CX program can help identify gaps and areas of improvement to help you reach your goals faster!